It can be a difficult choice to choose the right company, but getting it right is crucial for ensuring quality installation and long-term satisfaction. We would love for you to choose Haus as we believe we always offer the highest quality products, workmanship and customer service. However, we’re sure there are other great companies out there. Unfortunately, there are also plenty of companies with poor workmanship and products. To make sure you’re getting the best company, let’s have a look at some of the key factors to consider and how Haus Installations can deliver.
1. Research and Recommendations
It is always worth asking friends, neighbours and family for recommendations, especially if they’ve recently had double glazing installed. Online review platforms such as Trustpilot, Google Reviews and social media will also be good sources of information, either warning or commending local companies.
Make a note of the number of reviews too, as the more reviews, the more likely they are to be a fair overall view of the company. Are the reviews genuine and too perfect? Sometimes small companies get family and friends to leave good reviews.
Check the accreditations of the company and make sure they’re recognisable industry bodies such as FENSA or CERTASS which guarantee the company adheres to industry standards and regulations. Also, choose a company with a proven track record and several years of experience in the industry. The longer the company has been trading, the more likely they will offer a good job.
2. Quality of Products
Find out what materials the company uses for their double glazing products – check the types of glass, frames and hardware, such as handles and locks, they offer. Look for windows with high energy efficiency ratings, such as those with low-E glass and gas-filled (argon or krypton) cavities between the panes.
Better quality products may cost a little more, but in the long run, they make for a better investment as cheap windows and doors will fail and need replacing sooner.
3. Guarantees and Warranties
How long are their guarantees? Most companies will tell you their guarantees are ten years, but in the small print, many companies only offer five years on glass, two years on handles and two years on guttering. This is the industry standard. Check if they have an insurance-backed guarantee so that if the company stops trading there is an insurance policy in place to secure your guarantees and warranties. Haus Installations is pleased to offer a full ten-year warranty on all parts and workmanship as we’re so confident in our materials and the expertise of our teams.
4. Services and Communications
Consider the range of services the company offers. Do they offer a complete range of consultation, design, installation and aftercare? It is worth checking if they offer customisation options to meet your needs and preferences from different styles, colours and finishes.
Most importantly try to find out what their customer service is like. What have other customers said about their aftercare? Are they easy to contact? Do they answer questions and provide clear information? It’s all well and good offering a ten-year guarantee, but how effective are they at applying this? You’ll want to know the answer to these questions because if you have a problem, you’ll want to be sure they will follow it up and respond to your needs.
5. Quotes and Transparent Pricing
No one likes a pushy salesperson, and you should be very wary of companies that use high-pressure sales tactics. A reputable company won’t pressurise you into a quick sale but will allow you time to make an informed decision. Get several quotes from different companies so you have comparisons of prices and services to ensure the most informed decision is made.
Check the quote is clear on the standard, products and workmanship you’re getting and if they haven’t mentioned any extras, always assume it’s not included. They should be a detailed quote to include all costs, from materials, labour and any certification costs and VAT. Companies should be willing to explain their quotes and prices and be completely transparent with you about all costs and if they’re not, it should send up a red flag!
Ensure you receive a detailed contract that outlines the scope of work, materials used, timeline, costs and payment terms and that it will include compliance with all building regulations and standards, providing you with the necessary certificates upon completion.
6. Location
Is the company local? We recommend it is sensible to use a company that isn’t situated further than an hour away from home as any further and you will have difficulty in getting them back for service calls. Haus is conveniently located in the Midlands in the heart of the UK, offering easy access to a large area of the country.
7. Subcontractors
Are the installers employed or subcontracted? Many large companies subcontract work out and this can be a big risk to you, the customer. Always go for companies that can tell you the name of who is coming to do the job. You are more likely to get experienced and trained staff specifically for those products, who care and are accountable for doing a good job. At Haus, all our installers are employed to make sure our clients always get the best service.
Haus Installations Can Deliver Your Double Glazing Project
We’re confident Haus Installations can deliver the best service, quality products and workmanship every time. Our long list of satisfied customers is testimony to our excellent standards of customer service and our confidence in our products is so strong we offer an insurance-backed, ten-year warranty on all products and services. We never use pressurised sales techniques, we leave our quote with you for you to make up your mind in your own time. So, why not get in touch today to discover how you can make your home a happy haus with our top-notch double glazing services? Call 01905 701201 or email sales@hausinstallations.co.uk.
