It can be a difficult choice to choose the right company. Naturally we would love for you to choose Haus as we believe we are the highest standard. However, we’re sure there are other great companies out there. Unfortunately there are also plenty of companies with poor workmanship, and products.
We’ve noted a few things below to look out for when choosing a window replacement company
to do your job:
1. How long has the company been trading for? The longer the company has been trading, the most likely they are to offer a good job.
2. How long are their guarantees? Most companies will tell you their guarantees are 10 years. However, if you look at the small print then many companies only offer 5 years on glass, 2 years on handles, and 2 years on guttering. This is actually industry standard.
3. Have they got an insurance backed guarantee? If the customer stops trading, make sure there is an insurance policy to ensure your guarantee is secured.
4. How good is their customer service/do they have a dedicated service engineer? It’s all well and good offering a 10 year guarantee, but how easy are they to contact, and how affective are they at applying this?
5. Are they easy to get hold of? It’s worth trying their landline a few times to see if someone answers. You will want to get hold of them if you need an update or some help.
6. Are they registered with any governing bodies? At Haus we are registered with CERTASS, Which?, Checkatrader to name a few.
7. How good are their reviews? It’s worth checking their reviews on various platforms. Things to look out for are the number of reviews. The more reviews, the more likely it is to be a fair overall view of the company. Are the reviews genuine and too perfect? Sometimes small companies get family and friends to leave the good reviews.
8. Is the company upfront about what can possibly can go wrong, and the process they would follow if it does?
9. Is the company local? We would recommend going with a company that is up to an hour away. Any further and you will have difficulty in getting them back for service calls.
10. Has the company got a strong local physical presence and on social media?
11. Is the quote clear on what standard you are getting? Like any product, there are different standards of workmanship. If a company hasn’t mentioned an extra, always assume it’s not included.
12. Are the installers employed or subcontracted? Many large companies sub-contract work out. Always go for companies that can tell you the name of who is coming to do the job. You are more likely to get experienced and trained staff specifically for that product, who care and are accountable for doing a good job.